Terms & Conditions
Sales Terms and Conditions: The terms and conditions shall be done in accordance with applicable Italian law.
- Payment Methods: Credit card through Paypal at conclusion of the online transaction, the company Paypal will charge the amount on the purchase on the Paypal account. In case of cancellation of the order by the Customer or in case of non-acceptance of the order from "Odette" ®, the full or partial refund will be credited to your Paypal account used to make the original payment.
- What shall you do in case of change: You have 7 days to contest what you purchased. To start the return process, send an e-mail to [email protected] in this case will be your care:
- Keep all original packaging in which you received the goods
- Do not remove the tags in Articles
- Do not use articles
- Take charge of the shipping costs for the shipment of goods to be changed.
- Document and motivate the dispute. * Notice: ALL DISCOUNTED PRODUCTS,CLEARANCE AND UNDERWEAR CAN NOT BE CHANGED OR RETURNED
- Shipping cost: for Italy the cost of shipping is € 13,00 for Europe (it only accepts paypal or credit card payment) shipping cost is € 30,00 the goods will ALWAYS be shipped with DHL Express courier which guarantees delivery in approximately six (6) working days.
- Orders and info: each customer at check out of the order will receive an email with a detailed confirmation of the ordered items and shipping information, will also receive updating e-mail about the status of the order, please carefully check the order summary in order to avoid mistakes in the address and / or any other data. * "Odette" Company is not responsible for any mistakes in he quantity/color/size of products and shipping informations (as address or name) after delivery is been made.
- Processing time order: the order will be shipped in an average time rom 3 to 7 working days. * Since the package is been shipped "Odette" will not be held liable for any delays in delivery of DHL